Stratera US LLC ("Stratera," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, mailing address, and other contact details you provide.
- Financial Information: Bank account details, tax identification numbers, financial statements, and other documents necessary to provide our services.
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
- Communication Data: Records of correspondence, inquiries, and feedback you provide to us.
How We Use Your Information
We use the information we collect to:
- Provide bookkeeping, tax preparation, CFO services, and related financial services
- Communicate with you about your account, services, and inquiries
- Process payments and manage billing
- Comply with legal and regulatory obligations
- Improve our website, services, and customer experience
- Send marketing communications (with your consent, where required)
- Detect, prevent, and address fraud or security issues
How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who assist us in providing services (e.g., cloud storage, payment processors, software tools).
- Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information when you have given us explicit permission to do so.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure file transfer protocols and password-protected systems
- Limited access controls and employee training on data privacy
- Regular security audits and monitoring
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records are typically retained in accordance with IRS and state record retention requirements (generally 7 years or longer).
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we update or correct inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- Data Portability: Request a copy of your information in a portable format.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Stratera US LLC
Email: contact@strateraaccounting.com
This Privacy Policy is provided for informational purposes and does not constitute legal advice. Stratera reserves the right to modify this policy at any time in compliance with applicable laws.